refund policy

Refund and Cancellation Policy

Order Cancellation

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests may not be accepted.

Returns

      Returns are accepted only under the following circumstances:

• Product received is damaged.
• Product received is defective.
• Incorrect product delivered.

Customers must notify us within 48 hours of receiving the order by contacting us at:

Email: ashikaasilks@gmail.com

Return Conditions

• Product must be unused and in original condition.
• Original tags, packaging, and invoice must be retained.
• Products damaged due to misuse are not eligible for return.

Refund Process

• After receiving and inspecting the returned product, we will notify the customer regarding approval of the refund.
• Approved refunds will be processed within 3 –10 business days.
• Refunds will be credited to the original payment method used during purchase.

Non-Refundable Items

The following items are generally not eligible for return or refund:

• Used products
• Products without original tags
• Customized or altered products
• Products damaged after delivery due to customer handling

Contact Us

For return, refund, or cancellation requests:

 Ashika Silk House
No. 1, Mettu Street, Salem – 636001, Tamil Nadu, India
Phone: +91 94866 36070
Email:ashikaasilks@gmail.com